Cancellation Refunds: You are eligible for a full refund of any pre-authorized fare if you cancel your ride request within two minutes of driver matching, or if a driver cancels the trip unilaterally.

Driver Late Arrival: If an assigned driver fails to arrive within 10 minutes of the initial estimated time of arrival due to operational errors, you may cancel the ride and receive a full waiver of all fees.

Overcharge Disputes: If you believe you were incorrectly billed due to inefficient routing, duplicate processing, or software glitches, you must submit a dispute ticket within 7 business days for manual review and adjustment.

Cleaning & Damage Charges: Fees assessed for physical vehicle damage or professional detailing caused by passenger misconduct are strictly non-refundable once photographic evidence and cleaner receipts have been validated.

Processing Timelines: Approved refunds are automatically credited back to your original payment method within 5 to 7 business days, though individual bank processing times may vary.